Support For Windows 10
Windows 10 has just been released and many customers are looking to try out the new features. We've written a short list of things to do below to help it go smoothly.
Please contact Support if you have any questions about this process.
Reserve your copy of Windows 10 by following these instructions here. If you don't have the little Windows 10 upgrade icon in the system tray, you might need to install this update if you are running Windows 7 or Windows 8.1. The update should appear as an important update to Windows, in the list of Windows Updates.
If you are running Windows 8 (not 8.1) you will need to upgrade to Windows 8.1 first.
When going through the reservation process, use the Check your PC option to check your PC for compatibility. This doesn't 100% guarantee that your system can run Windows 10, but it should point out any major issues.
Or alternatively, right hand click on the Windows 10 upgrade icon, and then click on Check compatibility status.
Then click on the Menu button on the top left.
Then finally click on Check my PC.
Windows 10 has a revised number of editions. We recommend you see which version you will be upgraded to. Most customers will be upgraded to a version with more features than their previous edition. Have a look at the chart below, or see here.
Windows 10 should be able to upgrade Windows 7 or Windows 8.1 to Windows 10 and leave all of your documents, music, pictures and videos etc. in place.
However, it is always a good idea to have a full backup of anything important before making major changes to your system. We recommend that you backup your files to a network location, to a USB pen drive / external hard drive, or the cloud.
As we become aware of any compatibility issues we will post them in our new Windows 10 section of the Stone Knowledgebase, here.
Most drivers will be automatically available, either as part of Windows 10, or from Windows update. Some Stone specific applications though will not be available from Microsoft, so we recommend that you check the Stone Driver Finder for Windows 10 support for your model or serial number.