How to Search the Knowledgebase for Stone Product Codes
01 Sep, 2018
The Stone Knowledgebase uses a text index to enable you to search for content. The standard search allows you to search for keywords or article text, with an advanced search option available so that you can restrict search to just keywords, for example. Stone product codes are made up of numbers...
How to Delete Old User Profiles on Workstations Across a Network
How to Delete Old User Profiles on Workstations Across a Network Old user profiles can consume large amount of space on shared network computers. This can be critical on some machines with relatively small Solid State hard drives. Its a good idea to delete old user profiles from shared network...
27 May, 2020 Views: 4
Windows Server Update Services (WSUS) Reports Error: Connection Error when trying to Perform Cleanup
Problem A previously working WSUS console reports Error: Connection error, when you try and run the WSUS Cleanup wizard, or when you try and decline or delete obselete / superceeded updates The message is displayed around 3 minutes from when you started the operation Example: ...
27 May, 2020 Views: 920
Intel i217-LM LAN Controller Problem on 8 Series Systems - Risk of Broadcast Storm / Network Denial of Service
Problem Specific models of Intel LAN controller found on some Haswell systems and some older driver versions may intermittently cause excessive network broadcast traffic whilst the system is in sleep mode. Affected products include: Stone / Asus Q87M-E (BOAMOT-462 / BOAMOT-473) Stone / Asus...
09 Mar, 2020 Views: 4311
Replacing Failed Drives Connected to Intel RS2BL040 or Intel RS2BL080 RAID Cards Running Firmware 0104
Problem On some Intel servers a glitch with the RAID Copyback feature can cause the RAID Card to continue to beep even after a failed drive has been replaced. The system may start beeping again when the system is rebooted. Background The Intel RS2BL040 and RS2BL080 are 4 and 8 port...
05 Feb, 2020 Views: 1828
Stone N120 Netbook - Wireless Network not found, Poor Signal or Intermittent Connection
Problem There is a software issue that customers may experience on the Stone N120 Netbook whilst running Windows 7 that may cause the following symptoms: Wireless networks may be completely unavailable. If wireless networks are visible, the signal strength may seem to be very...
08 Jan, 2020 Views: 2449
How to fix: Realtek Audio Driver Wont Install - Error Code 0x000005b4 displayed, or driver update process times out
Problem Running the Realtek Audio Device Driver setup program appears to run normally, but then fails with the error code 0x000005b4 after a long delay. Or you attempt to update the driver manually in device manager, using the driver INF file, and this again fails to update or install,...
05 Oct, 2015 Views: 175981
What is the ACPI\PNP0A0A Device? Where is the Driver for this?
The Device The device is a BIOS component found on Asus motherboards to allow Asus utilities and software to communicate with BIOS components. For example, Asus USB 3.0 UASP boosting software may need this device to be working. Drivers and Software This device is not installed by using the...
13 Feb, 2016 Views: 139370
How to Access the EFI Shell to carry out Systems Diagnostics or Updates
The EFI Shell The Extensible Firmware Interface (EFI) shell is effectively a small operating system built into the system motherboard on modern servers. This provides an environment for troubleshooting and maintenance outside of the operating system. This article describes how to access the...
16 Sep, 2018 Views: 104313
How to Enable RAID Monitoring and Configuration Under ESXi 5.x
RAID Monitoring and Configuration with an Intel or LSI RAID Card Intel and LSI RAID cards provide tools for RAID system monitoring and configuration. There are various CLI and GUI tools which can be used when an operating system is running, as well as RAID BIOS tools which can only be used...
09 Jan, 2017 Views: 80595
Acer Tablet Switch 10 - Recovery Mode Touchscreen and Dockable Keyboard May not Work
Problem Customer that boot their Acer Switch 10 into recovery mode may find that the Touchscreen and dock may not function, resulting in recovery not being possible. Cause This is caused by the Windows Recovery Environment (WinRE) on the Switch 10 not including the necessary Intel I/O Drivers,...
02 Dec, 2014 Views: 80172