News
How to Search the Knowledgebase for Stone Product Codes
01 Sep, 2018
The Stone Knowledgebase uses a text index to enable you to search for content. The standard search allows you to search for keywords or article text, with an advanced search option available so that you can restrict search to just keywords, for example. Stone product codes are made up of numbers...
Introduction
01 Sep, 2018
Welcome to the Stone Computers Knowledgebase! Dear Reader, The Knowledgebase has been provided so that you can gain access to the latest technical and customer service information for Stone Computers products and services. https://kb.stonegroup.co.uk Please browse the menu tree on the left...

Recent Articles
Removing the Intel Graphics Tray Icon and Hotkey Program as Part of a Deployment
Scenerio When you Install the Intel HD Graphics Driver, the Intel tray Icon and Hotkey program are installed by default. In some situations it...
rating 20 Nov, 2018 Views: 6911
How to Quickly Gather Hard Drive Health Information in Windows
Gathering SMART Information All modern hard drives keep SMART information which can be used to quickly tell if a hard drive has had any...
rating 02 Nov, 2018 Views: 2372
Business Continuity
Business Continuity Managing unplanned events and minimising disruption to our customer base is the key focus of our Business Continuity...
rating 26 Oct, 2018 Views: 252
How Do I Configure my Server to use an Internet Time Service?
Using a Reliable Time Source A reliable time source is especially important if you use Windows Servers with Active Directory (AD). All servers and...
rating 19 Oct, 2018 Views: 932
Information Security - Recycling Services
Information Security - Recycling Services Minimising risks to data held on internal systems, websites and customer assets collected for recycling...
rating 24 Sep, 2018 Views: 312
Information Security - Internal IT Systems
Information Security - Internal IT Systems Minimising risks to data held on internal systems, websites and customer assets is of paramount...
rating 21 Sep, 2018 Views: 39
Environmental Management
Environmental Management Stone Computers effectively manages its impact on the Environment through the implementation of a management system...
rating 19 Sep, 2018 Views: 524
Recycling Permits and Certificates
Recycling Permits and Certificates Stone Computers provides a range of in-house recycling services to enable the processing, recovery and...
rating 19 Sep, 2018 Views: 198
Sustainable Development
Sustainable Development Strategic management of our business which actively engages with all its stakeholders and seeks to turn potential issues...
rating 19 Sep, 2018 Views: 716
How to Access the EFI Shell to carry out Systems Diagnostics or Updates
The EFI Shell The Extensible Firmware Interface (EFI) shell is effectively a small operating system built into the system motherboard on modern...
rating 16 Sep, 2018 Views: 57617
INTNUC-10019 Product Specification and Manual - Intel Next Unit of Computing (NuC) NUC7i5BNH
INTNUC-10019 Product Specification, Layout and Manual Product highlights: Intel® Core™ i5-7260U processor, (2.2 GHz to 3.4GHz dual-core with...
rating 31 Aug, 2018 Views: 180
INTNUC-10020 Product Manual - Intel Next Unit of Computing (NuC) NUC7i7BNH
INTNUC-10020 Product Specification, Layout and Manual Product highlights: Intel® Core™ i7-7567U processor, (3.5 GHz to 4.0GHz dual-core with...
rating 31 Aug, 2018 Views: 71
Intel SA-00086 - Intel Management Engine Critical Firmware Update
Intel Management Engine (Intel ME 11.0.0-11.7.0), Intel Trusted Execution Engine (Intel TXE 3.0), and Intel Server Platform Services (Intel SPS 4.0)...
rating 30 Aug, 2018 Views: 92
What is Netintelligence?
Netintelligence is an internet parental control designed to help parents monitor and if required, restrict their children's Internet activity. It...
rating 23 Aug, 2017 Views: 2852
Installing Windows Server for GPT Partitioning and Large (>2TB) Disks - Process, Common Problems and Answers
Article Purpose The aim of this article is to assist users that need to install Windows Server. It covers some of the common issues that are...
rating 22 Aug, 2017 Views: 1349


Most Viewed
How to fix: Realtek Audio Driver Wont Install - Error Code 0x000005b4 displayed, or driver update process times out
Problem Running the Realtek Audio Device Driver setup program appears to run normally, but then fails with the error code 0x000005b4 after a...
rating 05 Oct, 2015 Views: 164493
What is the ACPI\PNP0A0A Device? Where is the Driver for this?
The Device The device is a BIOS component found on Asus motherboards to allow Asus utilities and software to communicate with BIOS components....
rating 13 Feb, 2016 Views: 118564
How to Enable RAID Monitoring and Configuration Under ESXi 5.x
RAID Monitoring and Configuration with an Intel or LSI RAID Card Intel and LSI RAID cards provide tools for RAID system monitoring and...
rating 09 Jan, 2017 Views: 75910
How to Access the EFI Shell to carry out Systems Diagnostics or Updates
The EFI Shell The Extensible Firmware Interface (EFI) shell is effectively a small operating system built into the system motherboard on modern...
rating 16 Sep, 2018 Views: 57617
Acer Tablet Switch 10 - Recovery Mode Touchscreen and Dockable Keyboard May not Work
Problem Customer that boot their Acer Switch 10 into recovery mode may find that the Touchscreen and dock may not function, resulting in recovery...
02 Dec, 2014 Views: 54115
How to Clear the CMOS / BIOS Settings on an Intel Desktop Board
Clearing the CMOS The method used to clear the CMOS settings on an Intel Desktop motherboard is different to the method used on Asus or MSI...
rating 12 Oct, 2013 Views: 44580
Outlook clients report a Certificate name Mismatch after an SSL Certificate is added to an Exchange Server
Scenario You are running Exchange 2007 or Exchange 2010 Your client PCs are running Outlook 2007 or higher You add an SSL certificate to your...
rating 22 Oct, 2013 Views: 38551
Acer Aspire Switch10 (SW5-011) Won't Switch on
Problem Sometimes you may find that when you switch on your Acer Aspire Switch10 you get no signs of life, regardless of how long the unit...
02 Dec, 2014 Views: 34343
How to Deploy a Computer Startup Script via Group Policy
Use the method below to push out a computer startup script via Group Policy. Computer startup scripts are a useful way of making changes that need...
rating 06 May, 2014 Views: 32383
How to Clear the CMOS / BIOS Settings on an MSI H61M Motherboard
Clearing the CMOS The method used to clear the CMOS settings on a Stone / MSI H61M motherboard is different to the method used on the Intel...
rating 12 Oct, 2013 Views: 30173
How to Fix System Center Endpoint Protection Automatic or Manual Updates Not Working
Problem When you manually try and update System Center Endpoint Protection, you get an error message stating that definitions couldn't be...
rating 02 Jan, 2014 Views: 26942
MSI H81M-P33 - BOAMOT-464 - How to Enable Wake from Sleep (S3 state) using USB or PS/2 Devices
USB Wake from Sleep By default, systems that include the MSI H81M-P33 motherboard and were produced before 16/1/2014 will not wake from sleep...
rating 04 Feb, 2014 Views: 26362
SCCM 2012: Failed to Get Client Identity (80004005)
Issue Operating system deployment fails when you are re-imaging client computers using SCCM 2012. The problem occurs after the following...
rating 21 Nov, 2014 Views: 22137
USB 3.0 Controller Driver Issues and Work Around Summary
Issues There are a number of issues regarding USB 3.0 controllers primarily with Windows 7. This article highlights some of the more common...
rating 25 Jul, 2016 Views: 21003
How to Resolve Windows Update Error 0x8024402F
Problem You may receive Windows Update Error 0x8024402F even if the system has been reimaged. Products Any desktop or laptop product running...
rating 04 Jul, 2013 Views: 17227