Frequently Asked Questions (FAQ)
TPM Modules can become locked when too many incorrect PIN attempts are made to access the information stored on the module. The number of failed attempts before lockout will vary depending on the TPM version (1.2 or 2.0) and in the case of TPM 2.0, the policies configured in the operating system.
If you have replaced the motherboard in your Bitlocker protected system and the new motherboard arrives with TPM provisioned, you may be locked out from TPM as you will likely not know the PIN, or you may not be able to re-provision the TPM for re-use.
When Locked Out
If you are locked out, you cannot enter the correct pin to remove the lockout. You then have three options:
When TPM is Unusable
When you can't take ownership of the TPM module or provision the TPM Module for use, follow these options:
Use these methods:
Clearing the TPM can be done one of four ways, each of which increase in complexity. Always log on with local Administrative rights before using these instructions.
If your BIOS does not have the option to clear the TPM, then you will need to clear the TPM using Windows.
Attempting to clearing the TPM without making any other Windows changes first, as in Step 2., may not be successful. This is because some versions of Windows have safeguards to prevent the accidental erasure of cryptographic information.
The first change to make if Step 2. is not successful is to change the Windows TPM Delegation Level.
Windows by default blocks the use of some TPM commands to prevent abuse. If the instructions in Step 2 do not work, you may need to de-restrict the TPM commands that can be used.
Customers with eligible copies of Windows 7, 8 or 8.1 will see an upgrade message in the system taskbar, near the clock. This message will have a small Windows icon that you can click on.
If you hover over the icon you will see 'Get Windows 10' shown and clicking it will display a box that allows you to register to receive the upgrade and also give a little information about Windows 10.
You can check basic Windows 10 compatibility by clicking on the three bars icon in the top left corner of the window and clicking 'Check your PC'.
This will check both hardware and software for compatibility and return its findings as below.
If you would like to continue with reserving the upgrade to Windows 10 you can click on the 'Reserve' button which will take you to the following window where you can enter your email address to receive confirmation. Clicking the 'Send confirmation' button completes the reservation process.
You can skip this step if you wish by clicking on 'Skip email confirmation'.
Once successfully completed the customer will see this message:
The Windows Recovery Options Command Prompt is a good place to troubleshoot and fix some operating system startup errors. A typical example is when you have a corrupt profile and windows failed to load correctly.
How to Gain Access
There are two methods to access the Recovery Options Command Prompt:-
SSD drives do not require disk defragmentation – you will have excellent performance no matter how fragmented the files on the drive are. Windows can detect when a solid state drive (SSD) is fitted and disables the disk defragmenter for that drive. This is to prevent unnecessary wear to the SSD.
Introduction to Customising your Windows 8 Start Application Screen
Windows 8 has new Applications - "apps" - that can be purchased from the App Store. Along with these and desktop style apps, you can customise your Windows 8 Start screen suit you.
Drag and Drop
You can rearrange the tiles on the screen - simply drag and drop the tiles to where you want them. You can drag them to another section of the Start screen to group applications as you wish.
If you find that you have a large amount of apps on the screen, you can simply zoom out by pressing the small zoom out button at the bottom right. Then select the group you wish to focus back on by clicking it.
If you right click on one of the App tiles, you have access to extra options.
As below, if you right click the tile (to select it), then you have the option to Unpin from the metro app screen, uninstall the app, make the tile smaller and also turn off the live feed (if the app supports this). You also have the botton to click All Apps, which loads up all of the Windows 8 applications and the desktop applications.
You also have a list of extra options with the desktop tiles. If you right click them you have options such as Open in new window (which opens the app on the desktop), Run as administrator and Open the file location.
Pin a Website to the Start Screen
You can also pin a website to the start screen which adds a tile directly to that link. To do this, first navigate to the site you want (using the Windows 8 Internet Explorer App) and then click the Pin Site symbol on the bottom right.
Pin an App to the Start Screen and/or Task Bar on the Desktop
If you wish to pin an app to the start screen that is not already there, simply open the Start Screen, search for your app, and then right click on your application and click Pin to Start (for the Start screen) or Pin to Taskbar (for the Desktop).
Customising the Start Background
You need to begin by going to the Start screen and then bring up the Charms Bar (either by hovering in the top or bottom right of the screen or pressing Windows Key + C at the same time), then click Settings, click Change PC Settings and then under the Personalised category click Start Screen. Finally select the design and colour you want.
Windows 8 Start Button
Windows 8 is an evolution of Windows designed primarily for touchscreen systems. One of the features is the removal of the Start Button. If you prefer, the Start button functionality can be restored using some third party software, such as the software from www.ninite.com or http://www.stardock.com/products/start8/
If you visit the website, highlight the Classic Start option > select Get Installer > click Run when the installer is downloaded.
Agree to the UAC prompt:
Wait until the installer is completed:
You will now have a Start button on the desktop. To set the layout to look like Windows Vista/7, you will need to right click the button itself, then click Settings; under the Start Menu Style tab click the Windows Vista/7 option.