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How to fix: Realtek Audio Driver Wont Install - Error Code 0x000005b4 displayed, or driver update process times out
Problem Running the Realtek Audio Device Driver setup program appears to run normally, but then fails with the error code 0x000005b4 after a long delay. Or you attempt to update the driver manually in device manager, using the driver INF file, and this again fails to update or install,...
rating 05 Oct, 2015 Views: 161603
What is the ACPI\PNP0A0A Device? Where is the Driver for this?
The Device The device is a BIOS component found on Asus motherboards to allow Asus utilities and software to communicate with BIOS components. For example, Asus USB 3.0 UASP boosting software may need this device to be working. Drivers and Software This device is not installed by using the...
rating 13 Feb, 2016 Views: 113794
How to Enable RAID Monitoring and Configuration Under ESXi 5.x
RAID Monitoring and Configuration with an Intel or LSI RAID Card Intel and LSI RAID cards provide tools for RAID system monitoring and configuration. There are various CLI and GUI tools which can be used when an operating system is running, as well as RAID BIOS tools which can only be used...
rating 09 Jan, 2017 Views: 75167
How to Access the EFI Shell to carry out Systems Diagnostics or Updates
The EFI Shell The Extensible Firmware Interface (EFI) shell is effectively a small operating system built into the system motherboard on modern servers. This provides an environment for troubleshooting and maintenance outside of the operating system. This article describes how to access the...
rating 16 Sep, 2018 Views: 53052
Acer Tablet Switch 10 - Recovery Mode Touchscreen and Dockable Keyboard May not Work
Problem Customer that boot their Acer Switch 10 into recovery mode may find that the Touchscreen and dock may not function, resulting in recovery not being possible. Cause This is caused by the Windows Recovery Environment (WinRE) on the Switch 10 not including the necessary Intel I/O Drivers,...
02 Dec, 2014 Views: 47807
How to Clear the CMOS / BIOS Settings on an Intel Desktop Board
Clearing the CMOS The method used to clear the CMOS settings on an Intel Desktop motherboard is different to the method used on Asus or MSI motherboards. Use the instructions below to clear the settings. Intel Desktop Board CMOS Clear Instructions Method 1 Shut the system down. Find the...
rating 12 Oct, 2013 Views: 40957
Outlook clients report a Certificate name Mismatch after an SSL Certificate is added to an Exchange Server
Scenario You are running Exchange 2007 or Exchange 2010 Your client PCs are running Outlook 2007 or higher You add an SSL certificate to your Exchange Server so that users do not see a certificate warning when connecting to your Outlook Web Access (OWA) web site. Your Outlook clients then...
rating 22 Oct, 2013 Views: 37707
Acer Aspire Switch10 (SW5-011) Won't Switch on
Problem Sometimes you may find that when you switch on your Acer Aspire Switch10 you get no signs of life, regardless of how long the unit has been on charge or if it is plugged into the mains. Cause This is caused by the battery being in a state known as deep discharge. The battery is...
02 Dec, 2014 Views: 33251
How to Clear the CMOS / BIOS Settings on an MSI H61M Motherboard
Clearing the CMOS The method used to clear the CMOS settings on a Stone / MSI H61M motherboard is different to the method used on the Intel desktop board range. Use the instructions below to clear the settings. MSI CMOS Clear Instructions Ensure the system is switched off Short the JBAT1...
rating 12 Oct, 2013 Views: 28045
How to Deploy a Computer Startup Script via Group Policy
Use the method below to push out a computer startup script via Group Policy. Computer startup scripts are a useful way of making changes that need to happen regardless of which user is logged on. This article is intended for system administrators who are new to using group policies. The...
rating 06 May, 2014 Views: 27016
How to Fix System Center Endpoint Protection Automatic or Manual Updates Not Working
Problem When you manually try and update System Center Endpoint Protection, you get an error message stating that definitions couldn't be updated, with an error code of 0x80070490. Automatic definition updates may not work and may report "Connection failed". Resolution You...
rating 02 Jan, 2014 Views: 26356
MSI H81M-P33 - BOAMOT-464 - How to Enable Wake from Sleep (S3 state) using USB or PS/2 Devices
USB Wake from Sleep By default, systems that include the MSI H81M-P33 motherboard and were produced before 16/1/2014 will not wake from sleep using a USB or PS/2 keyboard or mouse. To wake the system from the S3 Sleep State (STR), you need to use the system's power button. Systems produced...
rating 04 Feb, 2014 Views: 25826
SCCM 2012: Failed to Get Client Identity (80004005)
Issue Operating system deployment fails when you are re-imaging client computers using SCCM 2012. The problem occurs after the following sequence: PXE Boot Password Entered Task Sequence Starts You then get the following message: An error occurred while retrieving policy for this...
rating 21 Nov, 2014 Views: 20958
USB 3.0 Controller Driver Issues and Work Around Summary
Issues There are a number of issues regarding USB 3.0 controllers primarily with Windows 7. This article highlights some of the more common problems as well as work-arounds for them. A driver package tor the four most common groups of USB 3.0 controllers is available at the end of this...
rating 25 Jul, 2016 Views: 20369
How to Resolve Windows Update Error 0x8024402F
Problem You may receive Windows Update Error 0x8024402F even if the system has been reimaged. Products Any desktop or laptop product running Microsoft Windows 7 or Windows 8. Root Cause This is caused by a problem with the Microsoft .NET Framework 4 Client Profile. Resolution Unninstall...
rating 04 Jul, 2013 Views: 17092
Intel or LSI Hardware RAID Controller - System Not Booting from a Hardware RAID Card
System Not Booting from a Hardware RAID Card If your server is not booting from the RAID system - for example, the operating system does not appear and/or you get messages about the system trying to boot from the network, or possibly it the system boots into the EFI Shell - there are seven...
rating 11 Aug, 2015 Views: 15611
How to Enable Wake-On-LAN on Systems with an Intel LAN Controller
Wake On LAN Wake on LAN from S5 (power-off) state on systems that include an Intel LAN / Ethernet Controller may require operating system configuration so that the system wakes up when a magic packet is sent to the adapter. Install LAN driver: Install the latest tested driver from the...
rating 04 May, 2016 Views: 13409
How to Assign a Hot-Spare Drive on an Intel or LSI Hardware RAID Controller
Using a Hot-Spare A Hot-Spare helps ensure RAID system reliability and uptime. It gives the RAID controller a drive that can be automatically used to rebuild RAID data in the event of another drive problem or failure. If you have a RAID5 system, consider migrating to RAID6 instead of simply...
rating 23 Nov, 2013 Views: 12488
MSI H61M-P31/W8 Front Panel Connection
Stone / MSI H61M-P31 Front Panel Connection Unlike the Intel motherboards, the Front Panel Connector Header (JFP1) on the MSI H61M-P31 motherboard is not colour coded. The location and pin arrangement are shown below. JFP1 location ...
rating 20 Aug, 2014 Views: 10860
How to Recover Windows to the factory state
System Recovery Partition Stone PCs and Notebooks come with a built in recovery partition which can be used to recover Windows to the factory defaults. Please Note: This facility is only available if the recovery partition was not removed as part of a customers software deployment process. For...
rating 04 Jul, 2013 Views: 10635
Recovering a Failed LSI or Intel RAID Array
Recovering a Failed LSI or Intel RAID Array This article will show you how to recover a failed RAID 5 array on an Intel or LSI hardware RAID controller. The same or similar process can also be used with other RAID arrays such as RAID 1 or RAID 6. It is important to understand first how drive...
rating 13 Feb, 2016 Views: 10505
Windows Deployment Services (WDS) May not Import Realtek LAN Drivers
Problem Newer versions of the Realtek LAN Driver, from around mid-2014 onwards, may fail to import into Windows Deployment Services, either WDS 2008R2 or WDS 2012. WDS reports that the package addition failed. However, no actual error code or meaningful reason for the failure is...
rating 13 Apr, 2017 Views: 10251
BOAMOT-464 - Stone / MSI H81M-P33 - Motherboard Manual
Product manual and Specification Highlights Please see the attached motherboard manual for the MSI H81M-P33 - BOAMOT-464. Addendum: The manual on page 24 refers to the JUSB_PW1 and JUSB_PW2 jumpers. The diagram in the manual incorrectly shows the jumpers being removed to enable wake from USB...
rating 24 Dec, 2013 Views: 9900
Intel Wireless Display - Intel WiDi - Setup Guide (Windows 7, 8, Windows 8.1)
Intel WiDi Technology Setup Intel Wireless Display allows you to stream content including videos from your WiDi ready laptop to your WiDi compatible device. This is a great technology to take advantage of if you want to display pictures or videos on a larger screen such as an HD compatible...
rating 15 Apr, 2016 Views: 9625
Windows Update Error 80240037 - "Unsupported Hardware" with Windows 7 or Windows 8.1 and Kaby Lake Processors
Problem Scenario You have an Intel Kaby Lake based system (the 7th generation Intel Core products, such as the Core i5-7500). You are running Windows 7, Windows 8.1 or Windows Server 2012 R2 and attempting to install updates through Windows Update. Windows Update Fails with the error code...
rating 14 Apr, 2017 Views: 9365