Stone Computers Knowledgebase
Recent Articles
How to Quickly Gather Hard Drive Health Information in Windows
Gathering SMART Information All modern hard drives keep SMART information which can be used to quickly tell if a hard drive has had any reliability events so far during its life. The attached utility will gather information from all SATA hard drives in a system and generate an output file...
rating 30 Jan, 2024 Views: 3325
Applying, Setting or Enforcing Teams Policies and Other Settings for Microsoft M365 Users - Stone STEPER
Stone STEPER STEPER is designed to ensure that Teams Policies and user licensing is automatically configured or deployed for new users in your M365 environment. It is can be used in conjunction with a manual or automatic data import via Microsoft School Data Sync (SDS) v1. By default, is it...
14 Dec, 2023 Views: 1099
Stone Equinox / Storage Spaces Direct (S2D) Hyper-V Cluster UPS Shutdown Script
Stone Equinox / Storage Spaces Direct (S2D) Hyper-V Cluster UPS Shutdown Script Storage Spaces Direct (S2D) nodes provide disk resiliency to each other as part of the storage network. When an extended power outage occurs that exceeds the available battery runtime, it is important that a managed...
rating 13 Nov, 2023 Views: 1487
How to change the DMI Information a Stone / Asus Based System
Utility to Change DMI Information Please use the attached utility if you need to change the DMI information in either DOS or Windows on a Stone / Asus based systems, with a 7 series chipset or later. You can use it to change the system serial number, chassis serial number or asset number. ...
rating 23 Oct, 2023 Views: 10681
How to perform the ANX USB-C Firmware update on the 11th Gen Stonebook Pro and Stonebook Lite
What does this fix? This firmware is designed to update the ANX chip in the notebook that controls the USB-C DisplayPort. The update brings better compatibility with external USB-C connected monitors and docking stations. Prerequisites The following instructions apply to the 11th gen...
rating 20 Jun, 2023 Views: 150
How to perform the ANX USB-C Firmware update on the 10th Gen Stonebook Pro and Stonebook Lite (E revision)
What does this fix? This firmware is designed to update the ANX chip in the notebook that controls the USB-C DisplayPort. The update brings better compatibility with external USB-C connected monitors and docking stations. Prerequisites The following instructions apply to the 10th gen...
rating 15 Jun, 2023 Views: 212
Hardware System Event Log (SEL) for Server Platforms - Introduction
The Hardware System Event Log (SEL) - Introduction The hardware SEL is a function of most server motherboards. The baseboard management controller (BMC) records hardware events, including most health events, into an area of the motherboard non-volatile memory. In other words, this event log can...
rating 13 Jun, 2023 Views: 8586
SysInfo Tool Introduction And System Event Log Troubleshooting Guide for Intel Servers
Introduction The SysInfo tool (System Information Retrieve Utility) is a utility available for most S2400 and S2600 systems. It records the hardware SEL Log but additionally lots of other useful diagnostic information. When trying to debug an issue, it is usually easiest to retrieve the basic...
rating 08 Jun, 2023 Views: 3834
Cloned copy of Microsoft Windows Boots to a Black Screen
Cloned copy of Microsoft Windows Boots to a Black Screen Problem You clone a copy of Windows from one hard drive to another by copying the entire disk, using disk cloning tools The copy of Windows starts to boot, and then hangs a black screen You may also see a mouse cursor, but other than...
rating 07 Jun, 2023 Views: 484
StonePC Mini (v2) (PCMSYS-110/111/112/113) - Using the Included Cable Management & VESA Bracket
Information Included with the purchase of StonePC Mini (v2) there is a Cable Management Cover and VESA Mounting Bracket, for which you will find the installation guidance document attached to this article. Applies to: PCMSYS-110/111/113/113 - StonePC Mini (v2) chassis
rating 02 Mar, 2023 Views: 122
BOAMOT-519 - Stone / Asus A520M-A II - Motherboard Specification, Layout and Manual
Motherboard Specification AMD A520 chipset. Socket AM4 supporting AMD Ryzen 5000 Series / 5000 G-Series / 4000 Series / 4000 G-Series desktop processors. Four DDR4 DIMM slots - Supporting a maximum of 128GB @ 2400MHz/2666MHz/2800Mhz/2933MHz/3200MHz (CPU dependant). Four SATA 6.0GB/s ports...
rating 17 Feb, 2023 Views: 164
BOAMOT-513 / BOAMOT-517 - Stone / Asus H610T D4 - Motherboard Specification, Layout and Manual
Motherboard Specification Intel H610 chipset. Socket LGA 1700 (socket V) supporting Intel 7, 12th Gen Alder Lake and 13th Gen Raptor Late processors. Intel Platform Trust Technlogy (firmware TPM 2.0). Two DDR4 SODIMM slots - Supporting a maximum of 64GB @ 2666MHz/2800MHz/2933MHz/3200MHz (CPU...
rating 17 Feb, 2023 Views: 175
Stone N120 Netbook - Wireless Network not found, Poor Signal or Intermittent Connection
Problem There is a software issue that customers may experience on the Stone N120 Netbook whilst running Windows 7 that may cause the following symptoms: Wireless networks may be completely unavailable. If wireless networks are visible, the signal strength may seem to be very...
rating 14 Nov, 2022 Views: 2932
I have a Stone NT310 / NT310-H Laptop, and it keeps Beeping. How do I Solve this?
Problem Some customers have reported that their NT310 Stone laptop may intermittently beep unexpectedly. When the problem occurs, the laptop will beep every few seconds until rebooted or it shuts down. Cause There are several possible causes for this: The battery is not installed...
rating 14 Nov, 2022 Views: 8020
Intel i217-LM LAN Controller Problem on 8 Series Systems - Risk of Broadcast Storm / Network Denial of Service
Problem Specific models of Intel LAN controller found on some Haswell systems and some older driver versions may intermittently cause excessive network broadcast traffic whilst the system is in sleep mode. Affected products include: Stone / Asus Q87M-E (BOAMOT-462 / BOAMOT-473) Stone / Asus...
rating 14 Nov, 2022 Views: 5771
Stonebook Pro / Stonebook Lite User Manual, Hotkeys and Windows 7 Drivers
Stonebook Pro and StoneBook Lite Please find attached the user manual for the following Stone notebooks: Stonebook Pro P10A (n24_25ju) Stonebook Pro P11A (n24_25ju) Stonebook Lite L10A (n24_25ju) Stonebook Lite L11A (n24_25ju) Note: The attached manual refers to Model A and Model...
rating 14 Nov, 2022 Views: 4683
Realtek LAN Controller Problem on 8 Series Systems - LAN Reports not Connected, Is Missing, or no Traffic
Problem Haswell systems based on Intel 8 Series / Haswell chipsets with a Realtek LAN Controller fitted may experience LAN connectivity issues after using out of date LAN driver software under Windows. These systems were shipped in 2014 and 2015. These include: Stone NT310-H (NOTCHA-260) ...
rating 14 Nov, 2022 Views: 4565
How to Enable Wake-On-LAN on Systems with an Intel LAN Controller
Wake On LAN Wake on LAN from S5 (power-off) state on systems that include an Intel LAN / Ethernet Controller may require operating system configuration so that the system wakes up when a magic packet is sent to the adapter. Install LAN driver: Install the latest tested driver from the...
rating 14 Nov, 2022 Views: 19121
Stone AIO M770/M780 - Unknown Device 'USB2.0-CRW'
Unknown Device: USB2.0-CRW The unknown device listed in device manager as 'USB2.0-CRW' is the card reader that is built into the M770 and M780 All in One chassis. Resolution Install the latest tested driver from the Stone Driver Finder. Applies to: SYSBRA-223 - Stone M780 AIO...
rating 14 Nov, 2022 Views: 3441
Asus H81T - Stone All In One - Mitac M770 / M780 - Headphone jack does not mute the main sound output
Problem - Sound Does not Automatically Mute If you use the Asus H81T with the Mitac M770 or M780 chassis, in some situations plugging a device into the headphone jack may not automatically mute the main sound output. Cause This is caused by the use of outdated Realtek HD Audio driver software....
rating 14 Nov, 2022 Views: 1710
Stonebook Pro / Stonebook Lite - Airplane Mode Not Working, or Keeps Switching Off and On
Problem You are using Windows 10 on your Stonebook Pro or Stonebook Lite and the Airplane mode functionality is not working. You are unable to switch on or off Airplane mode. Additionally, Airplane mode may keep on switching between showing as connected or turned off, and your wireless network...
rating 14 Nov, 2022 Views: 727
Previously Available SCCM Driver Packs for Stone PCs and Notebooks
Previous Version Still Available Download Article retirement: As of 14/4/15, the content has been retired and replaced with an updated version. This article will be removed in the future. SCCM Driver Packs for most current models of Stone system are now available for immediate donwload...
rating 14 Nov, 2022 Views: 2672
Where can I get an updated system BIOS for my Stone system? Do I need to update my BIOS?
We do not recommend that you update your BIOS unless you have a specific problem that needs resolving. In this instance, please contact Stone support for assistance. We can help you diagnose any problem, and can give you all of the information you need for any BIOS update. If you would like to...
rating 14 Nov, 2022 Views: 6416
Updated SCCM, WDS or MDT Driver Packs for Stone PCs, NUCs, Notebooks and Tablets
Available to Download from the Driver Finder SCCM / WDS / MDT Driver Packs for most current models of Stone systems are now available for immediate download from the Stone Driver Finder. Attached is a summary of the models that are currently supported. The summary includes links to the...
rating 14 Nov, 2022 Views: 6340
Valpak Zero to Landfill Accreditation
Zero to Landfill Accreditation Stone Technologies has a Valpak-accredited zero to landfill policy. This means that zero waste, including packaging waste, is sent to landfill. Our certification is here. Applies to: Company Policies, Certifications and Standards
rating 17 Oct, 2022 Views: 95