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How To Obtain Your BitLocker Recovery Key
A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change:...
18 Mar, 2025
Views: 93
Stone Equinox / Storage Spaces Direct (S2D) Hyper-V Cluster UPS Shutdown Script
Stone Equinox / Storage Spaces Direct (S2D) Hyper-V Cluster UPS Shutdown Script Storage Spaces Direct (S2D) nodes provide disk resiliency to each other as part of the storage network. When an extended power outage occurs that exceeds the available battery runtime, it is important that a managed...
03 Mar, 2025
Views: 2639
Sustainable Development
Sustainable Development Strategic management of our business which actively engages with all its stakeholders and seeks to turn potential issues into opportunities will ensure the Sustainable development of the business. The business has aligned its approach to the requirement of BS8900 for...
06 Feb, 2025
Views: 1086
Valpak Zero to Landfill Accreditation
Zero to Landfill Accreditation Stone Technologies has a Valpak-accredited zero to landfill policy. This means that zero waste, including packaging waste, is sent to landfill. Our certification is here. Applies to: Company Policies, Certifications and Standards
06 Feb, 2025
Views: 198
Information Security - Internal IT Systems
Information Security - Internal IT Systems Minimising risks to data held on internal systems, websites and customer assets is of paramount importance. Stone Computers provides secure data handling and processing through effective Information Security Management aligned to various recognised...
06 Feb, 2025
Views: 401
Bitlocker automatic device encryption on Stone brand desktop, notebook and workstation
What is BitLocker automatic device encryption BitLocker is a security technology incorporated into Microsoft Windows operating systems starting from Windows 8, which is intended to protect users by encrypting data stored on a device, or external storage media (such as USB hard disk drives). ...
15 Jan, 2025
Views: 167
Applying, Setting or Enforcing Teams Policies and Other Settings for Microsoft M365 Users - Stone STEPER
Stone STEPER STEPER is designed to ensure that Teams Policies and user licensing is automatically configured or deployed for new users in your M365 environment. It is can be used in conjunction with a manual or automatic data import via Microsoft School Data Sync (SDS) v1. By default, is it...
11 Sep, 2024
Views: 1919
How to change the DMI Information on Stone / Asus Based Systems
Utility to Change DMI Information Please use the attached utility if you need to change the DMI information in either DOS or Windows on a Stone / Asus based systems, with a 7 series chipset or later. You can use it to change the system serial number, chassis serial number or asset number. ...
22 Aug, 2024
Views: 12566
How to Raise a Support Incident with Stone Managed Services
How to Get Help There are three main methods to request help under your Stone Assist or Stone Managed Services provision: Stone Managed Services Portal By Email By Phone Stone Managed Services Portal The Stone Managed Services portal provides an easy to use, fast and efficient way of...
19 Aug, 2024
Views: 2116
How do I Get Into the RAID BIOS on my Intel UEFI Server?
UEFI Server The UEFI server firmware differs from legacy BIOS systems. With the UEFI mode switched on, the option ROM setup programs for devices such as RAID cards are not accessible using the history CTRL + R / CTRL + G etc. methods that were used previously. Instead, accessing the RAID card...
11 Jun, 2024
Views: 2306
BOAMOT-519/BOAMOT-520 - Stone / Asus A520M-A II - Motherboard Specification, Layout and Manual
Motherboard Specification AMD A520 chipset. Socket AM4 supporting AMD Ryzen 5000 Series / 5000 G-Series / 4000 Series / 4000 G-Series desktop processors. Four DDR4 DIMM slots - Supporting a maximum of 128GB @ 2400MHz/2666MHz/2800Mhz/2933MHz/3200MHz (CPU dependant). Four SATA 6.0GB/s ports...
01 May, 2024
Views: 1373
BOAMOT-521 - Stone / Asus A620M-A - Motherboard Specification, Layout and Manual
Motherboard Specification AMD A620 chipset. Socket AM4 supporting AMD Ryzen 7000 Series / 8000 G-Series desktop processors. Four DDR5 DIMM slots - Supporting a maximum of 192GB @ 4800MHz / 5000MHz / 5200MHz (CPU dependant). Four SATA 6.0GB/s ports (gray). One M.2 slot, with M key, supporting...
01 May, 2024
Views: 529
How to Quickly Gather Hard Drive Health Information in Windows
Gathering SMART Information All modern hard drives keep SMART information which can be used to quickly tell if a hard drive has had any reliability events so far during its life. The attached utility will gather information from all SATA hard drives in a system and generate an output file...
30 Jan, 2024
Views: 3977
How to perform the ANX USB-C Firmware update on the 11th Gen Stonebook Pro and Stonebook Lite
What does this fix? This firmware is designed to update the ANX chip in the notebook that controls the USB-C DisplayPort. The update brings better compatibility with external USB-C connected monitors and docking stations. Prerequisites The following instructions apply to the 11th gen...
20 Jun, 2023
Views: 324
How to perform the ANX USB-C Firmware update on the 10th Gen Stonebook Pro and Stonebook Lite (E revision)
What does this fix? This firmware is designed to update the ANX chip in the notebook that controls the USB-C DisplayPort. The update brings better compatibility with external USB-C connected monitors and docking stations. Prerequisites The following instructions apply to the 10th gen...
15 Jun, 2023
Views: 454
Hardware System Event Log (SEL) for Server Platforms - Introduction
The Hardware System Event Log (SEL) - Introduction The hardware SEL is a function of most server motherboards. The baseboard management controller (BMC) records hardware events, including most health events, into an area of the motherboard non-volatile memory. In other words, this event log can...
13 Jun, 2023
Views: 9374
SysInfo Tool Introduction And System Event Log Troubleshooting Guide for Intel Servers
Introduction The SysInfo tool (System Information Retrieve Utility) is a utility available for most S2400 and S2600 systems. It records the hardware SEL Log but additionally lots of other useful diagnostic information. When trying to debug an issue, it is usually easiest to retrieve the basic...
08 Jun, 2023
Views: 4086
Cloned copy of Microsoft Windows Boots to a Black Screen
Cloned copy of Microsoft Windows Boots to a Black Screen Problem You clone a copy of Windows from one hard drive to another by copying the entire disk, using disk cloning tools The copy of Windows starts to boot, and then hangs a black screen You may also see a mouse cursor, but other than...
07 Jun, 2023
Views: 763
StonePC Mini (v2) (PCMSYS-110/111/112/113) - Using the Included Cable Management & VESA Bracket
Information Included with the purchase of StonePC Mini (v2) there is a Cable Management Cover and VESA Mounting Bracket, for which you will find the installation guidance document attached to this article. Applies to: PCMSYS-110/111/113/113 - StonePC Mini (v2) chassis
02 Mar, 2023
Views: 237
BOAMOT-513 / BOAMOT-517 - Stone / Asus H610T D4 - Motherboard Specification, Layout and Manual
Motherboard Specification Intel H610 chipset. Socket LGA 1700 (socket V) supporting Intel 7, 12th Gen Alder Lake and 13th Gen Raptor Late processors. Intel Platform Trust Technlogy (firmware TPM 2.0). Two DDR4 SODIMM slots - Supporting a maximum of 64GB @ 2666MHz/2800MHz/2933MHz/3200MHz (CPU...
17 Feb, 2023
Views: 526
Stone N120 Netbook - Wireless Network not found, Poor Signal or Intermittent Connection
Problem There is a software issue that customers may experience on the Stone N120 Netbook whilst running Windows 7 that may cause the following symptoms: Wireless networks may be completely unavailable. If wireless networks are visible, the signal strength may seem to be very...
14 Nov, 2022
Views: 3057
I have a Stone NT310 / NT310-H Laptop, and it keeps Beeping. How do I Solve this?
Problem Some customers have reported that their NT310 Stone laptop may intermittently beep unexpectedly. When the problem occurs, the laptop will beep every few seconds until rebooted or it shuts down. Cause There are several possible causes for this: The battery is not installed...
14 Nov, 2022
Views: 8478
Intel i217-LM LAN Controller Problem on 8 Series Systems - Risk of Broadcast Storm / Network Denial of Service
Problem Specific models of Intel LAN controller found on some Haswell systems and some older driver versions may intermittently cause excessive network broadcast traffic whilst the system is in sleep mode. Affected products include: Stone / Asus Q87M-E (BOAMOT-462 / BOAMOT-473) Stone / Asus...
14 Nov, 2022
Views: 6405
Stonebook Pro / Stonebook Lite User Manual, Hotkeys and Windows 7 Drivers
Stonebook Pro and StoneBook Lite Please find attached the user manual for the following Stone notebooks: Stonebook Pro P10A (n24_25ju) Stonebook Pro P11A (n24_25ju) Stonebook Lite L10A (n24_25ju) Stonebook Lite L11A (n24_25ju) Note: The attached manual refers to Model A and Model...
14 Nov, 2022
Views: 5299
Realtek LAN Controller Problem on 8 Series Systems - LAN Reports not Connected, Is Missing, or no Traffic
Problem Haswell systems based on Intel 8 Series / Haswell chipsets with a Realtek LAN Controller fitted may experience LAN connectivity issues after using out of date LAN driver software under Windows. These systems were shipped in 2014 and 2015. These include: Stone NT310-H (NOTCHA-260) ...
14 Nov, 2022
Views: 4700
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