Stone Computers Knowledgebase

Intel X710 Network Adapter Ports May not be Operational, or May Fail to Start (Code 10)

Article ID: 681
Last updated: 21 Jun, 2017
Article ID: 681
Last updated: 21 Jun, 2017
Revision: 6
Views: 3295
Posted: 21 Jun, 2017
by Andrew Sharrad
Updated: 21 Jun, 2017
by Andrew Sharrad

Problem

The Intel X710 Series 10Gbe Dual or Quad port network adapters may report that one or more ports cannot start. The problem may appear if the driver was recently upgraded either through Windows Update, or by downloading the updated driver from the Intel web site.

The network card instance in Device Manager is shown with an exclamation mark, indicating a problem.

Cause

The problem is due to an issue with the non-volatile memory area on the adapter

Resolution

  • Upgrade the NVM area using the Intel Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Converged Network Adapters, here.
  • This needs to be done inside the UEFI environment. Run the following command line inside the UEFI shell:

nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

  • Then shut down the server, wait 30 seconds,and then power it up again
  • Confirm that the issue is resolved - all Intel X710 adapters in device manager should show without any exclamation marks.

More Information

  • This problem does not appear to happen if you use driver versins 22.01 or 21.1
  • Driver version 22.3.108 or later appears to have this issue

Applies to:

  • Stone servers or workstation with the Intel X710-DA2 (ISRNET-135) or X710-DA4 (ISRNET-136) network adapters

This article was:  
Article ID: 681
Last updated: 21 Jun, 2017
Revision: 6
Views: 3295
Posted: 21 Jun, 2017 by Andrew Sharrad
Updated: 21 Jun, 2017 by Andrew Sharrad