How to Troubleshoot This Scenario
There are numerous causes of this problem:
If you are working inside a managed IT environment (for example a large school, a college or a university), in many instances, if your PC does not contain your data or files, it is often advisable to request that your system is reimaged first. This eliminates problems cause by viruses, unclean shutdowns and often BIOS settings.
If you need to troubleshoot the ready for the reboot please follow the process below.
How to Get the Stop Code from the blue Screen
The first stage is to get the Stop code which is momentarily reported by Windows before the system resets. This stop code, along with any text message, may help in the identification of the root cause.
3. Using the arrow keys on your keyboard highlight ‘Disable automatic restart on system failure’ and press Enter.
The system will reboot and windows will begin to load, but this time when the problem occurs the STOP message will be displayed.
Stop 0x0000007B Inaccessible Boot Device
- SATA Controller Mode
Change the Serial ATA Controller mode type from AHCI to IDE, or IDE to AHCI in the system BIOS. This problem normally only occurs on a newly imaged system, or a system that has just had a BIOS update. BIOS updates can cause BIOS settings to be lost meaning that the Serial ATA Controller mode is set incorrectly.
To change the SATA controller settings, carry out the following procedure:
- Unclean Shutdown - Disk Consistency Check Required
The file system is damaged. This can normally be fixed by reimaging the system, or by booting from a Windows CD and initiating a file system consistency check (CHKDSK).
IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA
These messages are often caused by a driver update, or an additional device plugged into the system. Unplug any recently added devices, especially any USB to serial adapters.
If this does not resolve the problem, try rolling back to the previous driver configuration:
If you have a stop code or blue screen error message which is not covered above, try these steps:
Article ID: 60
Last updated: 09 Jul, 2013
Posted: 28 May, 2013 by --
Updated: 09 Jul, 2013 by Andrew Sharrad
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