Intel Server - Add in Cards not detected / RAID Controller BIOS not displayed / System wont go into the BIOS

Article ID: 287
Last updated: 25 Aug, 2017
Revision: 3
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Posted: 20 Feb, 2014
by Andrew Sharrad
Updated: 25 Aug, 2017
by Andrew Sharrad

Problem

  • RAID Card does not appear to be detected
  • The system only displays the Intel splash screen and does not display the RAID Card BIOS (i.e. the RAID card list of drives)
  • When you attempt to go into the BIOS using the F2 key, the system does not respond and appears to hang

Cause

This is caused by the Intel Quiet boot setting on the server board BIOS. This causes the Intel splash screen to be displayed; all RAID and system error messages are hidden behind it. This means that any RAID card prompts (i.e. something that requires a key-press or some action) causes the system to appear to hang, as you never see the instructions. The system will not enter the BIOS until the RAID card BIOS completes.

Scenario

This can happen either after motherboard or RAID card replacement, or on a system that has been running fine but has experienced a RAID event (such as a failed volume, card fault or RAID battery issue) causing the RAID card to start to need corrective action during the boot process.

Resolution

In this situation you may find that waiting for the BIOS setup to appear may happen after a considerable wait - for example, after the RAID card times out - but often this is not the case. You need to disable Quiet boot in the BIOS but in order to gain access to the BIOS you will need to remove the RAID card from the system.

Disable Quiet Boot

This will enable you to see all of the POST messages and see the RAID BIOS start.

  • Remove the RAID card from the system. This should only be performed by an experienced technician. You may be able to remove the card but leave the drive and other signal cables connected. If you do so, place the card on an ESD safe non-conductive surface. Remember that cards with cache batteries fitted will be partially powered even when the system is turned off.
  • Tap the F2 key during the server post process to go into the main BIOS setup. Usually you should start tapping the F2 from the time you hear the first POST beep until you see a message confirming that the system will enter setup.
  • Ensure that in the Main menu, Quiet Boot is set to Disabled.

Remember: When performing a RAID card replacement, or motherboard replacement, always ensure that you disable quiet boot before fitting the RAID card. Also remember that any replacement RAID card may also benefit from a firmware update - this needs to be applied before the drive cables are connected and the foreign volumes imported.

Applies to:

  • Systems with an Intel or LSI Hardware RAID Controller or Module.
  • Systems based on an Intel server platform
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Also read
item Hardware System Event Log (SEL) - Introduction and Downloads for Server Platforms
item Intel or LSI Hardware RAID Controller - System Not Booting from a Hardware RAID Card
item Intel Server - Overview of the RAID Card or Motherboard Replacement Process
item Intel RAID Users Guide
item Replacing or Upgrading to the Intel RS2BL040 or Intel RS2BL080 RAID Card
item Importing Foreign RAID Arrays on Intel 12G Hardware RAID Controllers
item Replacing Failed Drives Connected to Intel RS2BL040 or Intel RS2BL080 RAID Cards Running Firmware 0104
item Setting the Boot Virtual Drive on Intel / LSI Hardware RAID Controllers

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