Windows Update Error 80240037 - "Unsupported Hardware" with Windows 7 or Windows 8.1 and Kaby Lake Processors

Article ID: 662
Last updated: 24 Aug, 2017
Revision: 10
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Posted: 24 Mar, 2017
by Andrew Sharrad
Updated: 24 Aug, 2017
by Andrew Sharrad

Problem

Scenario

  • You have anIntel Kaby Lakebased system (the 7th generation Intel Core products, such as the Core i5-7500).
  • You are running Windows 7, Windows 8.1 or Windows Server 2012 R2 and attempting to install updates through Windows Update.
  • Windows Update Fails with the error code of 80240037.
  • Additionally, a message appears telling you that you have "Unsupported hardware".

Cause

Each new generation of processor requires both driver support from component manufacturers and often,platform support from Microsoft.

As Windows 7 is now around 8 years old, as of 2017, Microsoft have decided not to add Kaby Lake support into Windows 7. Support is also not available for Windows 8.1 or Windows Server 2012 R2.

Additionally, supported video drivers are not available from Intel for the Kaby Lake on-chip graphics engine for Windows 7 or Windows 8.1

Note:With the Windows Updateengine effectively disabled by the "March 2017 Preview of Monthly Quality Rollup"(Windows 7 -KB4012218and Windows 8.1 -KB4012219), on detection of a Kaby Lake processor, your system is now exposed to future security issues or vulnerabilities.

This issue has been confirmed by Microsoft, here:

"Because of howthis support policy is implemented, Windows 8.1 and Windows 7 devices that have a seventh generation or a later generation processor may no longer be able to scan or download updates through Windows Update or Microsoft Update."

Resolution

We recommend that customers upgrade to Windows 10 as soon as possible. If you need transition assistance from Stone, please contact your account manager.

Alternatively, if you need to run Windows 7 or Windows 8.1, perhaps to support an older application, there are two work-arounds:

  • Downgrade your system to a Skylake (6th generation) processor.
    • Most Kaby Lake motherboards are capable of taking a Skylake processor.
  • Install Windows 10, and then run Windows 7 or Windows 8.1as avirtual machine (VM) to support your application. Windows 10 Enterprise, Professional or Education already includes Hyper-V, the Microsoft tool used to create virtual machines.

Applies to:

  • Stone Desktops, NUCs and Notebooks based on the Intel Kaby Lake platform, running Windows 7,Windows 8.1 or Windows Server 2012 R2.
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