When attempting to view HD video content from streaming sites such as youtube and vimeo, playback begins but is quickly interupted and an error message is displayed in the video window, as below:
"An error occurred. Please try again later."
Systems affected include:
Root cause of this issue is the Realtek HD Audio device and its associated driver. During HD video playback an audio I/O port check is performed, if no connections are found this error occurs.
Reminder: This issue only occurs on systems that do not have speakers or headphones connected. If you experience this issue and you have speakers or headphones connected, check that they are connected and operating properly.
Article ID: 106
Last updated: 09 Jul, 2013
Posted: 09 Jul, 2013 by Paul Watkins
Updated: 09 Jul, 2013 by Andrew Sharrad