How to Get Help
There are three main methods to request help under your Stone Assist or Stone Managed Services provision:
The Stone Managed Services portal provides an easy to use, fast and efficient way of requesting help. In managed services terms, these support requests are known as "incidents". You can see all of the work that is being carried out on your behalf, on your incidents either for yourself or your whole school, using the Portal. This article gives a brief introduction to logging onto the portal, and creating and reviewing incidents.
Logging onto the Managed Services Portal
How to Create and View Incidents Using the Portal
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