On November 10, 2016, Toshiba announced a voluntary replacement program offering customers free-of-charge replacements for battery packs manufactured for certain Toshiba notebooks. Potentially affected battery packs were sold with certain new notebooks and as accessories or replacement batteries in the course of repair between June 2011 and November 2016. Based on the information available, there is a possibility that the affected battery packs can overheat and pose a potential burn or fire hazard.
This program substitutes Toshiba's previous voluntary replacement program that was carried out since January 28, 2016. Toshiba asks all its customers to check their battery packs using the instructions below, even if they have already checked before November 10, 2016.
If your battery pack is subject to this program, Toshiba recommends you turn off the notebook and remove the battery pack immediately. You can continue using your notebook safely by powering the notebook with the AC adapter until you receive the replacement battery pack.
In order to check if your notebook contains a battery being subject to the voluntary replacement program, please click on the link below.
You will then be able to choose between three options on how to perform the check. If your battery is subject to the Replacement Program you can register online in order to receive a replacement battery.
Click here to check if your model is affected (link to Toshiba website).
Applies to: