How to Install Windows 7 on Skylake based systems - Overcoming USB issues such as Keyboard not working or Installation Media not found

Issues

Scenario

Possible Problems

If you have not added the correct USB drivers for Windows 7 and Skylake support, it is more likely that you are affected by one or more of these issues.

Note: To prove if you are affected by this issue, try running Windows 10 Setup and confirm that the keyboard and mouse work as normal.

Cause

Intel add new features and enhancements to each new chipset or platform that they produce. However, sometimes, legacy or older features are removed. Starting with the Intel Skylake platform, which includes processors such as the Core i3-6xxx or Core i5-6xxx, EHCI Support has been removed. As Windows 7 only supports the EHCI standard out of the box, no USB functionality will be available until an additional driver has been added.

Resolutions

Note: For all resolutions, you will need to disable Secure Boot and UEFI boot in the BIOS. Enable Legacy Boot in the BIOS as this is required for Windows 7.

If Installing Windows 7 from Scratch:

Resolution 1 - Using the USB 3 Driver on a CD or DVD disk

Resolution 2 - Use the Intel USB 3.0 Media Creation Tool

The Intel USB 3.0 media creation tool is designed to create Windows 7 installation media that includes the USB 3.0 driver. This tool is primarily designed for Intel Skylake NUC products but should be suitable for other systems, such as desktops or laptops, using similar Intel chipsets. For more information, go here.

Note: Please download the correct version of the tool for the PC that you are using to create the media. There is one version of the tool for Windows 7 and another for Windows 8.1/10.

If deploying Windows 7 from an Image or Imaging System:

Resolution 3 - Add the Driver to your Windows 7 Media Manually

If deploying Windows 7 with CC4:

Resolution 4 - Add Drivers to CC4

Note: For third party advice and more work-arounds regarding this issue, see here for the Asus page, or attached or here for the Intel guide. The Intel instructions should work for most products including notebooks, desktops and NUCs.

Work Around

If your system supports it, use a PS/2 keyboard and mouse to continue the installation or deployment until you can install the USB driver. If you are working with a large number of systems, we recommend one of the resolutions above instead.

More Information

The following work-arounds do NOT solve this issue:

​Applies to:



Article ID: 586
Last updated: 08 Feb, 2017
Revision: 29
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