How to Fix Missing Reset and Refresh Options in Windows 8


if you attempt to either factory reset or refresh a machine with Windows 8, in some situations you may find that the options are missing, or you may be prompted for installation media.


This is a software problem where the recovery storage area is marked as disabled. Normally, installation media should not be required to perform a factory reset or refresh as the files are stored in the recovery area of the hard drive.


If the refresh and reset options are missing, you may be able to restore them by following these steps:

Windows Recovery Environment (RE) and system reset configuration Information:

Windows RE status:         Disabled
Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition5\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: cc8ad4e1-dd86-11e1-b32d-0090f5a96a55
Recovery image location:
Recovery image index:      1
Custom image location:
Custom image index:        0

REGAENTC.EXE: Operation Successful

Applies to:

Article ID: 382
Last updated: 02 Dec, 2014
Revision: 4
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