Stone Computers Knowledgebase

How to Generate a Support Log Package on the Overland DX1 or Overland DX2

Article ID: 206
Last updated: 30 Mar, 2015
Article ID: 206
Last updated: 30 Mar, 2015
Revision: 6
Views: 1049
Posted: 22 Oct, 2013
by Andrew Sharrad
Updated: 30 Mar, 2015
by Andrew Sharrad

Support Package

A support package is used by Overland support for diagnosing hardware and software issues with the DX1 / DX2. A support package needs to be generated using the instructions below, as logs cannot be exported using the main web interface.

Instructions

  • Use a web browser to navigate to http://ipaddress/cadmin/debug.cgi
    • For example http://172.25.2.201/cadmin/debug.cgi
  • At the Command "prompt", type in syswrapper and then click OK.

  • The system may need up to a couple of minutes to build the support package.
  • When prompted, save the resulting sysfiles.tgz file. This can be emailed to [email protected], preferably against an open support case.

Telephone: Overland support can be contacted on 0118 9898050.

Applies to:

  • Overland DX1 Storage Appliance / Overland DX2 Storage Appliance

This article was:  
Article ID: 206
Last updated: 30 Mar, 2015
Revision: 6
Views: 1049
Posted: 22 Oct, 2013 by Andrew Sharrad
Updated: 30 Mar, 2015 by Andrew Sharrad