Intel Server Remote Management KVM - RMM3 / RMM4 - Java Security Message: Unknown Publisher

Problem

Customers using the AXXRMM4 (RMM4) or AXXRMM3 (RMM3) remote management modules may experience a security message when they try and use the remote keyboard/video/mouse (KVM) feature.

The security message may either completely block the page or warn that the application may be blocked in future, depending on the version of Java installed or the Java security settings in force.

Cause

This issue is caused by the Baseboard Management Controller (BMC) on the motherboard having KVM applet code which does not include the proper publisher identifier information.

Resolution

Work Around 1

Tick the "I accept the risk and I want to run this application" box, and click Run, if your version of Java gives you this ability

Work Around 2

Close the security prompt and browser Window.
Open "Configure Java" in Windows.
Go to the security tab and set the Security Level to Medium.
Re-try launching the KVM from the browser.
If this does not help, try "Restore Security Prompts" and re-open the KVM again.

Work Around 3

In the Java Control Panel (as above), add the IP address of the RMM module to the Exception Site List by clicking on the Edit Site List button.

Resolution 1 (for W2600/S2600/S2400 series based systems only - Xeon E5)

If the workarounds are not sufficient, upgrade the system firmware package with the May 2014 version or newer. This includes update BMC and RMM code to correct the publisher attribute.

Resolution 2 (for S5520HC and S5520SC only)

If the workarounds are not sufficient, contact Stone Support for beta BMC 62 code which resolves this issue.

Applies to:

All Stone Server products capable of using Remote Management Module 3 (RMM3) or Remote Management Module 4 (RMM4)