Managed Services

How to Raise a Support Incident with Stone Managed Services

How to Get Help

There are three main methods to request help under your Stone Assist or Stone Managed Services provision:

Stone Managed Services Portal

The Stone Managed Services portal provides an easy to use, fast and efficient way of requesting help. In managed services terms, these support requests are known as "incidents". You can see all of the work that is being carried out on your behalf, on your incidents either for yourself or your whole school, using the Portal. This article gives a brief introduction to logging onto the portal, and creating and reviewing incidents.

Logging onto the Managed Services Portal

​How to Create and View Incidents Using the Portal

Getting Help By Email

​Getting Help by Phone

We will be happy to help if you prefer to speak to someone by phone. Please contact us using the details below.

Tip: If you are not a Stone Managed Services customer, and are looking for an answer for your day to day support headaches, please contact your Stone account manager. We can tailor a range of cost effective support solutions from support packages, remote health-checks, up to fully outsourced and managed IT, including management of your IT team.

Applies to:



Managed Services
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